Privacy Policy

Company name: BALTHAZARWP LTD

Company number: 17130176

Legal address: 205 Kitson House East Station Road, Fletton Quays, Peterborough, PE2 8UB

Contact email: enquiries@balthazarwp.co.uk

1. What this policy covers

This policy applies to information provided when you contact BALTHAZARWP LTD, request a quote, discuss a cleaning requirement, send property details by email, or browse the website. It covers personal information relating to business contacts, landlords, property managers, facilities contacts and other enquirers.

2. Information that may be collected

Depending on the enquiry, the company may collect your name, business name, email address, telephone number, property address, service requirements, preferred visit times, invoice details and any photographs or notes you choose to send as part of a quote request or work discussion.

Basic technical information such as IP address, browser type and page access data may also be recorded automatically through normal web hosting logs for security and performance purposes.

3. How information is used

Personal information is used to review enquiries, prepare quotations, arrange appointments, respond to service questions, schedule work, administer invoices, keep service records and maintain ordinary business correspondence.

Information is not collected for unrelated marketing campaigns or sold to third parties.

4. Lawful basis

Where UK data protection law applies, the company generally relies on legitimate interests to respond to commercial enquiries and manage business operations, and on contract or steps taken prior to contract where information is needed to quote for or deliver services.

5. Email and correspondence

This website uses a mailto-based contact flow. When you send an enquiry, your message is handled through your own email application and then received in the company mailbox. The company keeps relevant correspondence where it is reasonably needed to respond to the enquiry, manage a quote or maintain an operational record.

6. Sharing information

Information may be shared with service providers only where reasonably necessary for routine business administration, such as web hosting, email services, accounting support or appointment logistics. Information may also be disclosed where required by law or where necessary to establish, exercise or defend legal rights.

7. Retention

Enquiry details, quotes, invoices and related communications are kept only for as long as reasonably necessary for the purpose they were collected, including normal record-keeping, tax, accounting and dispute-management requirements.

8. Data security

BALTHAZARWP LTD takes reasonable steps to protect business communications and stored records. No website can guarantee absolute security, but ordinary administrative and technical safeguards are used to reduce risk.

9. Your rights

You may request access to personal information held about you, ask for inaccurate information to be corrected, or request deletion where there is no legal or operational reason to keep the data. Some rights are subject to statutory limits and business record-keeping obligations.

10. Cookies and server logs

The site does not rely on an account system or invasive tracking to operate. Standard server logs and basic browser functions may still process limited technical data as part of normal website delivery and security monitoring.

11. Third-party resources

The website uses third-party content delivery resources such as fonts and icons. When those resources load, the relevant providers may receive standard technical requests from your browser. Their own privacy terms apply to those services.

12. Contact about privacy

Privacy requests can be sent to enquiries@balthazarwp.co.uk. Please include enough detail for the request to be understood and handled properly.

13. Policy updates

This policy may be updated from time to time to reflect operational, legal or website changes. The current version shown on the website applies from the date it is published.